Privacy Policy

Last updated: August 14, 2025

Tridyn Shop (“we,” “us,” “our”) operates this website. This policy explains what we collect, how we use it, and the choices you have. By using this site, you agree to the practices described here.

What we collect

Information you give us

Account and order details (name, email, phone, shipping/billing address).
Payment details are entered at checkout but processed by our payment processor; we don’t store full credit card numbers on our servers.
Messages you send us (support requests, reviews, survey responses).
Email subscriptions (your email address and preferences).

Information collected automatically

Device and usage data (IP address, browser type, pages viewed, time on site).
Cookies and similar technologies to keep you logged in, remember cart contents, and measure site performance.

Information from partners

Payment processors (payment status, fraud checks).
Shipping carriers (tracking updates, delivery confirmations).
Email service providers (subscription status, email performance).
Web hosting/analytics providers (aggregated site metrics).

How we use information

Fulfill orders and provide customer support.
Operate and improve our website and products.
Communicate about your order, account, or changes to our terms/policies.
Marketing only with your consent/opt-in (e.g., newsletters); you can unsubscribe anytime.
Security, fraud prevention, and legal compliance.

Cookies & tracking

We use:

Essential cookies (required for cart, checkout, and login).
Analytics cookies to understand site performance.
Preference cookies to remember settings.
You can manage cookies in your browser settings. Blocking essential cookies may break parts of the site.

Sharing information

We share personal information with service providers who help us run the business (hosting, payment processing, shipping, email, analytics). They may only use it to perform services for us.
We do not sell personal information.

Email & SMS

Marketing emails are sent only if you opt in; each message includes an unsubscribe link.
We don’t use SMS marketing at this time.

Digital products

For digital downloads, links are delivered by email/your account after purchase. No physical shipment is sent. We log download attempts to prevent abuse and to provide support.

Data retention

Order records: typically 7 years (for tax/accounting).
Support tickets and emails: as long as needed to serve you.
Marketing subscriptions: until you unsubscribe or we remove inactive contacts.

Your choices & rights

Access/Update/Delete: Email us to request a copy, correction, or deletion of your information (subject to legal retention requirements).
Opt out of marketing: Use the unsubscribe link or contact us.
California/CCPA: California residents may request access/deletion and ask about disclosure. We do not sell personal information.
EEA/UK visitors: If you’re in the EEA/UK, you may have additional rights under GDPR (access, rectification, erasure, portability, restriction, objection). Contact us to exercise these rights.

Do Not Track

Browsers may send “Do Not Track” signals; we currently do not respond to these signals.

Children

Our site is not intended for children under 13, and we do not knowingly collect personal information from children.

Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is 100% secure.

Changes to this policy

We may update this policy from time to time. We’ll post the new date at the top when changes are made.

Contact us

Tridyn Creative Media, LLC (dba Tridyn Shop)
2186 Jackson Keller Rd, Ste 2045, San Antonio, TX 78213
Email: support@tridyncreativemedia.com